1. What we collect
Information you give us
- Account details, such as your name, email, phone number, username and profile photo
- Your interests and settings, such as topics, teams, artists, brands, price limits and standing instructions
- Content you post, such as posts, wins, insights and comments
- Messages you send us
Payments in the App Store are handled by Apple. We don't receive or store your full card details.
Information from accounts you connect
If you choose to connect another account, such as an email, fantasy, retailer, ticketing or social account, we receive the information you allow, and only use what we need for the features you turn on. You can disconnect at any time.
Wallet and transaction information
Wallet addresses, balances and transaction history for wallets you use with Ping, and records of orders, bookings and other actions Ping takes for you. Blockchain transactions are public and permanent, and we can't change or delete them.
Information collected automatically
- Device and app information, such as device type, operating system, app version, crash logs and push notification tokens
- Usage information, such as what you view, tap and act on
- IP address and approximate location derived from it
Precise location
Only if you allow it in your device settings. We use it to show relevant things near you, such as stores or venues. You can turn it off at any time.
Information from others
Other users may share content that mentions you. Service providers may give us information to help prevent fraud or verify accounts.
Former waitlist
If you signed up for our earlier website waitlist, we may still hold your email address, signup method and signup time. You can ask us to delete it at support@cerebrallabs.xyz.
2. How we use information
- To run Ping and personalize it: finding things relevant to you, taking actions you approve, and showing rankings and track records
- To make connected features work
- To send notifications and service messages, and marketing you can opt out of
- To keep Ping safe: preventing fraud and abuse, securing accounts, enforcing our Terms and meeting legal obligations
- To improve Ping, including using aggregated or de-identified information to improve our features and models
We use AI, including models from third-party providers, to process information so Ping's features work.
4. Connecting Ping to apps and services
You can connect Ping to other apps and services, such as email, fantasy, retailer, ticketing or wallet accounts. When you do, Ping exchanges only the information it needs to do what you've asked, such as finding an order confirmation or checking your lineup. Purchases, transactions and other actions that can't be undone need your approval by default, and you can change these settings in the app. Each connected service handles your information under its own terms and privacy policy. You can disconnect a service at any time. Disconnecting stops us collecting new information from it, but doesn't delete what we already received; see section 8 to delete it.
5. Improving our AI
We may use your interactions with Ping, such as the instructions you give and how you respond to suggestions, to improve our features and models. Before we do, we take steps to remove information that directly identifies you. If you'd rather we didn't use your interactions this way, email us at support@cerebrallabs.xyz. We don't use information from connected email accounts to train AI models.
7. Your choices
- Edit your profile, interests, limits and standing instructions in the app.
- Disconnect connected accounts at any time. This stops us collecting new information from them.
- Turn location and notifications on or off in your device settings.
- Unsubscribe from marketing emails using the link in any email.
8. Deleting your account
You can delete your account in the app's settings, or by emailing support@cerebrallabs.xyz. We delete or de-identify your personal information within 90 days, including from backups, except what we need to keep to meet legal obligations, prevent fraud, resolve disputes or keep transaction records. We can't delete information recorded on a public blockchain.
9. How long we keep information
We keep personal information while your account is active and for as long as we need it for the purposes in this policy. After that, we delete or de-identify it, unless the law requires us to keep it longer.
10. Security
We use reasonable technical and organizational safeguards to protect your information, but no system is completely secure. Help protect your account by keeping your device, login and wallet access secure.
11. Your privacy rights
Depending on where you live, including California and other US states, the EU and the UK, you may have the right to access, correct, delete or get a copy of your personal information, to object to or limit how we use it, and to withdraw consent. To make a request, email support@cerebrallabs.xyz. We may need to verify your identity, and you can use an authorized agent where the law allows. We won't treat you differently for using these rights. If we deny your request, you can appeal by replying to our response.
If EU or UK law applies to you, we process your information to provide Ping under our Terms, for our legitimate interests in running and securing Ping, with your consent where required, and to meet legal obligations. You can also complain to your local data protection authority.
US state privacy notice. In the past 12 months, we collected the categories of information in section 1, from the sources described there, for the purposes in sections 2 to 5, and disclosed them to the recipients in section 3. We don't sell personal information or share it for cross-context behavioral advertising, including information about users under 16. We use sensitive personal information, such as account login details and precise location, only to provide Ping and as the law otherwise allows. We keep each category of information as described in section 9.
12. Age limits
Ping is for people 13 and older. We don't knowingly collect personal information from children under 13, or under the minimum age in their country. If we learn we have, we will delete it. Some features are only available to users 18 and older. If you are a parent or guardian and think your child has given us information, contact us at support@cerebrallabs.xyz.
13. International transfers
We are based in the United States and may process your information there and in other countries where our service providers operate. Where required, we use appropriate safeguards for these transfers.
14. Changes to this policy
We may update this policy. We'll post the new version and update the date above, and we'll give notice in the app or by email for material changes.
15. Contact
Cerebral Labs, Inc., 228 Park Ave S., PMB 333976, New York, NY 10003. Privacy questions and requests: support@cerebrallabs.xyz.